Warranty Terms

AUSTRALIS PRODUCT WARRANTY

The warranty and conditions of such warranties on products that Australis Music Group (AMG) distributes are different on a brand-by-brand basis. The basic warranty periods are outlined below next to each brand; however, it should be noted that more detailed information should be researched and can be provided if required.
The Customer agrees that these Terms and Conditions of Sale shall be construed according to the laws of the Country as the Supplier may in its sole discretion determine. Proceedings may be instituted in such Country as the Supplier may in its sole discretion determine. Failing such determination, the Customer consents to any proceedings being instituted and heard by any appropriate Court sitting in the State of New South Wales applying the laws of the State of New South Wales.

A warranty is not a service contract, and it does not constitute maintenance, cleaning, or periodic check-ups on equipment. During the periods specified below Australis Music will replace defective parts at its expense with new or refurbished parts and will absorb all expenses for warranty service and repair labour by reason of defects in material or workmanship.
The warranty is subject to the product having been used under normal operating conditions, and to products that have not been electronically or mechanically altered in any way. Warranty does not cover; damage or failure resulting from; faulty or improper installation, act of nature, abuse, use on incorrect voltage, alteration, accident, misuse, negligence, or maladjustment including exposure to water. Warranty will also not apply to general wear and tear due to usage.

PROCESS FOR YOU AS AN END CUSTOMER TO MAKE A CLAIM UNDER WARRANTY

In the event your instrument or audio product develops a defect within the Warranty Period, you should notify the authorised dealer you purchased the instrument from and, upon the authorised dealer’s approval, return the instrument to that store so that the authorised dealer may determine whether your claim under this Warranty is valid.

It is required that you take your instrument or audio product into the authorised dealer to show or demonstrate the problem to seek the advice of your authorised dealer. You will need to present your proof of purchase or sales receipt, to demonstrate that you are the original purchaser.

*** IMPORTANT: As an Australis Reseller or Installer it is important to acknowledge that you have tested or been witness to testing of the unit. No-fault-found items may be subject to HANDLING & SHIPPING CHARGES OF $70. ***

If necessary, the authorised dealer will contact AMG for information and an authorisation to return the instrument to AMG for assessment (Service Order/Repair Request Authorisation).

No product may be returned to AMG under the Manufacturer’s Warranty without such prior Return Authorisation. Only Authorised Service Centres may perform service under this Manufacturer's Warranty. Any service performed by unauthorised persons will void this Manufacturer's Warranty. AMG disclaims liability for defects or damage caused by services performed by unauthorised persons or non-warranty service not performed by AMG or an Authorised Service Centre.

Following inspection of the product upon its arrival, AMG or the Authorised Service Centre will advise you and/or your authorised dealer of the approximate date of completion. The repaired instrument or part will be returned to you or your dealer. The cost of shipping and any other related costs will be at the Owner’s expense.

PROCESS TO RETURN OF GOODS FROM RESELLERS OR INSTALLERS

The Supplier may at its absolute discretion accept returned stock and provide a credit to the Customer, subject to the following. A Return Request form should be completed to get an authorised RA number to process in the following situations:

Faulty product: Claims for stringed instruments will be considered if lodged within 14 days of delivery; If more than 14 days have passed, please complete an SV Repair Request.
If DOA for a Professional Audio product – please complete an RA form at any time.
Transit damage claims will only be considered if lodged within 7 days of receipt of goods for dealers with the abovementioned insurance cover;
If more than 7 days have passed, please complete an SV Repair Request. Please include photos if making a claim for transit damage or cosmetic damage.
Short shipment claims will only be considered if lodged within 7 days of receipt of goods for dealers with the abovementioned insurance cover.
For Stock returned (solely at the discretion of Australis Music Group), after 30 days may be subject to 10% restocking fee; and (e) Stock returned after 60 days may be subject to 20% restocking fee.

*** IMPORTANT: When returning items, please do not include additional items which were not originally packaged with the product and wherever possible send in the original packaging.
For items already sold to end users please create an SV Repair Request through the online forms. ***

The warranty on products will only be valid if the product was purchased in Australia through an authorised partner of Australis Music. It is the owner's responsibility to establish the date and place of purchase by acceptable evidence, at the time service is sought.

MANUFACTURER WARRANTIES BY BRAND:

ARMOUR

The Standard Consumer Limited Warranty for Armour Products is three (3) years from the original date of retail purchase.

BEHRINGER

MUSIC Tribe and Australis Music Group warrants the mechanical and electronic components of your Behringer Product in Australia to be free of defects in material and workmanship if used under normal operating conditions for a period of three (3) years from the original date of retail purchase.

MUSIC Tribe and Australis Music Group asks that you also retain your purchase receipt. This is the proof of your date of purchase from which the applicable Limited Warranty period shall begin to run. Music Tribe additionally asks that you register your Behringer product online within ninety (90) calendar days of retail purchase, to assist in any future warranty claims. You can register your Behringer product here under Product Registration: https://www.behringer.com/service.html

Extended Warranty

To qualify for the extended warranty, you must register your new MUSIC Tribe equipment within ninety (90) calendar days from the date of purchase. The online registration can easily be completed by visiting MUSIC Tribe. We ask that you read the terms and conditions of MUSIC Tribe’s Limited Warranty carefully.

Warranty Transferability

This Limited Warranty is extended exclusively to the original buyer (customer of Authorised Reseller) and is not transferable to anyone who may subsequently purchase the product. No other person (distributor, dealer, fulfiller, retailer, etc.) shall be entitled to give any warranty promise on behalf of MUSIC Tribe or Australis Music Group.

For specific information for your Behringer Warranty in Australia and what is included and excluded by product model, please click here and select the model you are researching under Warranty Terms and Conditions: https://www.behringer.com/service.html

BUGERA

MUSIC Tribe and Australis Music Group warrants the mechanical and electronic components of your Bugera product to be free of defects in material and workmanship if used under normal operating conditions for a period of three (3) years from the original date of retail purchase.
In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced.

The Standard Consumer Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, valves, guitar strings etc.

CLOCKAUDIO

Clockaudio and Australis Music Group warrants its products against defects of material and workmanship under normal usage for the period of one (1) year from the original date of retail purchase.

GATOR CASES

Gator cases have a limited Lifetime Warranty on any manufacturing defects in material and workmanship. This warranty applies to the original owner and requires you to present a copy of your proof of purchase at the time of the claim. Our warranty entitles the original owner to a replacement of the product, or replacement with a comparable product of similar value and condition at our discretion, for the lifetime of the product. In the event of a warranty claim, Gator Cases is not responsible for shipping costs.

Moving parts (such as zippers, latches, hinges, handles and wheels) are covered under the Standard Consumer Limited Warranty for one (1) year from the original date of retail purchase. Electronics are covered for up to one (1) year from the original date of retail purchase.

This Manufacturer’s Warranty does NOT cover:

The Gator Cases warranty coverage is limited to manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, transport damage, or general wear and tear. Gator Cases is also not responsible for any items housed within our cases.

The Gator Cases warranty does not cover damage caused by airline or freight company mishandling. Should the airlines or another carrier damage your product, a claim should immediately be filed with the carrier.

The Gator Cases warranty will be void if any of the below are true:

Any improper or incorrectly performed maintenance or repairs are performed by a non-Gator or Australis Music approved Service Centre
Any Gator Cases are used in a rental capacity
The product has been discontinued and the one (1) year warranty term has expired
The product was purchased second hand i.e. you are not the original buyer

Please note that after 10 years all claims related to our GPR series are now time expired – effective 31st December 2018.

KLARK TEKNIK

The Limited Warranty across all Klark Teknik products has been extended to ten (10) years from the original date of retail purchase. Products purchased after the 1st September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.

MUSIC Tribe and Australis Music Group warrants the mechanical and electronic components of any Klark Teknik product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Type and Series, from the original date of retail purchase.
In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Tribe Limited Warranty click here and select the model you are researching under Warranty Terms and Conditions: https://www.klarkteknik.com/brand/klarkteknik/support#googtrans(en|en).

LAB.GRUPPEN

The Standard Consumer Limited Warranty across all Lab Gruppen products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.

MUSIC Tribe and Australis Music Group warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series from the original date of retail purchase. In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Group Limited Warranty click here and select the model you are researching under Warranty Terms and Conditions:: https://www.labgruppen.com/brand/labgruppen/support.

LAKE

The Limited Warranty across all Lake products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only. MUSIC Tribe warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series from the original date of retail purchase. In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Group Limited Warranty click here and select the model you are researching under Warranty Terms and Conditions: https://www.lakeprocessing.com/brand/lake/support#googtrans(en|en).

MIDAS

The Limited Warranty across all Midas products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.

This Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, bulb, guitar strings, etc.

SMART ACOUSTIC

The Standard Consumer Limited Warranty for Smart Acoustic Products is three (3) years from the original date of retail purchase.

TANNOY

The Limited Warranty across all Tannoy products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.

MUSIC Tribe and Australis Music group warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series from the original date of retail purchase. In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced.

This Limited Warranty does not cover consumable parts such as, but not limited to fuses, batteries, cables, bulb, guitar strings, etc.

For more detailed information on the coverage of Music Group Limited Warranty click here and select the model you are researching under Warranty Terms and Condition: https://www.tannoy.com/service.html

TOA ELECTRONICS

The Standard Consumer Limited Warranty on all TOA Electronic products is three (3) years year from the original date of retail purchase with the following exceptions:

Battery Products that have a 1 (one) year Limited Warranty (Models - WB20002, BP900CE, IR200BT)

TURBOSOUND

The Limited Warranty across all Turbosound products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.

This Limited Warranty does not cover consumable parts such as, but not limited to fuses, batteries, cables, bulb, guitar strings, etc.

XVIVE

The Standard Consumer Limited Warranty for Xvive Products is one (1) year from the original date of retail purchase.

-------------------------------------------------------------------------------------------------------------------------------------

These warranties are providing by Australis Music Group, Unit A 23-27 Bourke Road, Alexandria 2015 NSW.

All Manufacturer's Warranty are in addition to the rights and remedies that you may have under any laws in relation to the supply of the goods. Regulation 90 of consumer rights under Australian Consumer Law states - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.